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Orders

When will my order ship? When will I receive it?

All orders typically dispatch within 48 hours, excluding weekends and holidays, and they are shipped from the United States. For domestic orders, they will typically arrive within 2-7 business days once it ships. For international orders, please allo

What if I order a pre-order item?

By purchasing a pre-order item, you are securing your item until we are able to ship it to you. Most of our items sell out within the first drop, so pre-ordering guarantees you get the items you love before anyone else.If you order an item on pre-ord

How do I track my order?

Once your order ships, you will receive email or sms confirmation with tracking information. If you need to track your order, please do so here. If you have any questions about your order, please contact us at [email protected].

My order says delivered, but I haven't received it!

Oh no! We're sorry to hear you haven't received your order yet. Please double check the shipping address on your order matches your location. If so, check with your neighbors and/or building manager to ensure no one received your package by mistake.

I need to cancel/change my order.

Oh no! We're sorry to hear you wish to cancel your order. Once an order is placed, our warehouse and fulfillment team begins processing and preparing all orders to get them out as fast as possible. Therefore, we are unable to cancel or change any ord

What is OrderProtection?

As of November 2022, we are happy to offer OrderProtection with every order. OrderProtection is our shipping insurance partner that protects your order against  against loss, damage, theft, wrong/missing items and return to sender for an additional f

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, Discover and American Express. We also accept Paypal, Shop Pay, Apple Pay, Google Pay and Amazon Pay. We also offer installment plans to shop your favorite items and pay in interest-free pa

My order tracking is stuck or not moving!

Occasionally there may be times tracking your order may get stuck or not moving transit. Don't worry, we're here to help. Depending on the tracking age, there can be a few things playing a factor:. If your order tracking is stating is not been shippe