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LEAU Help Center

Oh no! We&apos;re sorry to hear you haven&apos;t received your order yet. Please double check the shipping address on your order matches your location. If so, check with your neighbors and/or building manager to ensure no one received your package by mistake.&#xA0;We are happy to offer OrderProtection on every order, which covers orders<span id="isPasted" style="color: rgb(28, 27, 27); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;against loss, damage, theft, wrong/missing items and return to sender for an additional fee. If you opted for OrderProtection on your order, please visit this&#xA0;<span id="isPasted" style="color: rgb(28, 27, 27); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><a class="fr-strong fr-green" href="https://claims.orderprotection.com/submitClaim">page</a><span id="isPasted" style="color: rgb(28, 27, 27); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;to file a claim.If you removed OrderProtection from your cart at checkout, unfortunately your order will not be insured.

Oh no! We're sorry to hear you haven't received your order yet. Please double check the shipping address on your order matches your location. If so, check with your neighbors and/or building manager to ensure no one received your package by mistake.

My order says delivered, but I haven't received it!

Orders

When will my order ship? When will I receive it?

What if I order a pre-order item?

How do I track my order?

I need to cancel/change my order.

What is OrderProtection?

What payment methods do you accept?

My order tracking is stuck or not moving!

What size am I?

How do I care for my LEAU garments?

Where do you make your clothes?

Is LEAU sustainable?

Is LEAU hiring?

Brand, Size & Products

What is your return policy?

How can I initiate a return?

I have an issue with my return.

Do you offer a return label?

How do I exchange an item?

Why don't I see a refund as a return option?

Do giftcards expire?

Help! I received a defective item.

Returns & Exchanges

My order says delivered, but I haven't received it!Updated 2 years ago