My order tracking is stuck or not moving!Updated 2 years ago
Occasionally there may be times tracking your order may get stuck or not moving transit. Don't worry, we're here to help. Depending on the tracking age, there can be a few things playing a factor:
If your order tracking is stating is not been shipped yet,
There may be two reasons for this:
- Your order may have been shipped but due to the destination distance of the shipment or the couriers workload, the first scan may not occur for a few days after you've been notified of shipment. Sometimes courier's may be scanning more/less depending on their workload or the package is on it's way to the courier's sorting hub.
- The order may require additional processing time to complete your order. Sometimes if there is an address or payment issue, we need to conduct additional verification. Other instances that can delay processing is due to sitewide sales, product launches or more. See our detailed shipping policy here for more information.
If your order tracking is delayed in transit or taking too long,
Orders will show an "in transit" status until it reaches the next shipping hub along the transit journey. Unfortunately, we don't have control of how fast a courier ships a package and can potentially be subject to delays out of our control. If your package has remained "in transit" in over 7 days, please reach out to us further to investigate.
If you've opted in for OrderProtection package insurance, you may be eligible to file a claim for reshipment or reimbursement.
If your international order is being held, stuck in transit or verification is needed:
Due to the destination of your shipment, your international order may require additional verification set forth by your countries duty regulations. If that is the case, please provide your country with your invoice as your proof of purchase.
In some cases, your country will invoice custom fees that need to be paid. LEAU is not responsible for custom fees and/or duties and taxes and you will need to remit payment in order to receive your package. Kindly review our full shipping policy here, for more information.