What is your return policy?Updated 2 years ago
Need to make a return? No worries, we get it. That’s why we have an easy return process if something doesn’t work out as hoped. We will only accept returned item(s) that have been booked using our returns portal.
All returned items will be inspected thoroughly and subject to rejection if they do not satisfy all requirements:
- Item is in original condition, unworn, unwashed and shows no signs of wear
- Item has all tags and hygiene stickers (if it applies) attached and are not tampered with
- Item has absolutely no marks or stains (including bodily fluids, deodorant, makeup, spray tan, etc.)
- Item has absolutely no odor (including deodorant, perfume, body odor, etc.)
- Item is returned by the 14th day of delivery with proof of purchase
LEAU reserves the right to reject any item that does not comply with the above requirements. If your return is not accepted, it will be returned to you and shipping costs will not be covered by LEAU.
Returns can be made for a refund, store credit or exchange. Refunds to original payment methods will be subject to a $10 fee which includes the cost of a prepaid return label. This fee is waived for store credit and exchanges.
Sale items, including any orders that use a discount code, can only be returned for store credit or exchanged. If your order is purchased during a final sale promotion OR you purchased a final sale item as listed on the product page, your order will not be eligible for returns, refunds OR exchanges.